Groove Alternatives

If you're looking for a Groove replacement, another good option is Helpshift. It's got a broad suite of AI tools, including Self-Help AI, Language AI and Agent AI Copilot, designed to improve customer support. The service has a Help Center with AI-powered article suggestions and instant suggestions that let customers find answers on their own. Helpshift also has analytics and reporting tools, with real-time dashboards and customizable reports, so you can better understand your customers and agents.

Another option is Help Scout. This AI system automates mundane tasks and simplifies communication so support teams can focus on more complex interactions. Help Scout has AI Drafts for on-brand email responses, AI Answers for immediate answers from the knowledge base and AI Summarize for summarizing long email threads. It also has AI Assist for filling in responses, translation and tone adjustment that can dramatically increase productivity and lower resolution times.

If you're looking for a conversational AI to handle a lot of customer requests, Auralis could be a good option. Auralis automates up to 70% of customer inquiries, offering 24/7 support in more than 100 languages. It has features like Support CoPilot, Insights Dashboard and Helpdesk Assistant, and integrates with existing help desk software. Auralis is good for businesses that need to scale their customer support operations without sacrificing customer satisfaction.

Last, My AskAI is a flexible tool that integrates with live chat software like Intercom, Zendesk and HubSpot. It deflects up to 75% of support requests so teams can focus on higher-priority work. With features like seamless handoff to human agents, automated content integration and customizable chatbots, My AskAI can lower support costs and improve productivity without disrupting what you already have in place.