HelpCrunch

HelpCrunch is an all-in-one platform that helps businesses build a strong customer relationship using live chat, chatbot, knowledge base, popups and email marketing tools. The company's goal is to help businesses communicate with customers across multiple channels, including live chat, email and popular messaging apps like WhatsApp and Instagram.

HelpCrunch lets you set up a multichannel customer support interface that consolidates all communication channels so you can help customers in real time. The platform also lets you build a powerful self-service center with a WYSIWYG editor that's optimized for search engines and can be easily embedded into a website or widget.

HelpCrunch features include:

• Multichannel Chat Widget: Customizable to match your brand and style.
• Knowledge Base: A full-fledged help center for customer self-service.
• Chatbot: Automate simple tasks and respond to customer inquiries.
• Email Marketing: Send targeted, automated and manual email sequences.
• Popups: Engage visitors with targeted offers and lead generation tools.
• Mobile Apps & SDK: Provide support across mobile devices.
• Shared Inbox: Manage all chats, emails and messages from one place.
• AI Editor: Help customer support reps write detailed responses.

HelpCrunch supports automation so you can set up chat routing, chatbot scenarios and targeted auto messages. The company's platform also integrates with other popular tools and services, including content management systems and Zapier, so you can customize it to your business needs.

Pricing is flexible, with a free trial that doesn't require a credit card. The Basic plan costs $12 per month for one team member and includes up to 1,000 emails. The PRO plan costs $29 per month for one team member and includes up to 5,000 emails. You can upgrade or downgrade as needed, and there are no contracts or hidden fees.

HelpCrunch is designed to boost customer satisfaction, conversions and support efficiency. It's suitable for businesses of all sizes, with a flexible pricing plan that can be scaled to meet your needs and grow your sales through timely, personalized interactions.

Published on July 11, 2024