Question: Show me a platform that offers a shared inbox for managing all customer communications, including emails, chats, and messages, in one place.

If you're looking for a platform that provides a shared inbox to manage customer interactions, Hiver is worth a look. It aggregates multiple communication channels like email, chat, voice, WhatsApp and knowledge base into one interface so team members can respond to customer queries. Features include AI-powered automation, collaboration tools and integrations with tools like Slack and Salesforce. Hiver also offers data-driven analytics to help you optimize support operations and make better decisions.

Another good option is Simpu, which offers an all-in-one customer communication platform that consolidates messages from WhatsApp, Instagram, Twitter, Live Chat and Gmail into a single shared inbox. It also offers chatbots for automation, live chat for direct interaction and email marketing for personalized messages. Simpu also offers analytics to track conversations and team performance, making it a good option for small and large businesses.

For a more streamlined customer support process, Groove offers a shared inbox for managing customer requests. It also offers team collaboration tools, a knowledge base and AI-powered features like summarization and sentiment analysis. Groove is geared for small to medium-sized businesses that want a help desk that's easy to use but not overly complicated.