Sinch Engage

Sinch Engage is an omnichannel platform that lets businesses use messaging apps like WhatsApp, Instagram and Facebook Messenger for marketing, sales and customer service. It's designed to let companies communicate with customers in a more personal and efficient way.

Sinch Engage features include:

• Conversational Marketing: Send personalized notifications, news and promotional messages to users' lock screens.
• Unified Inbox: Monitor all incoming chats from multiple messaging apps in one place.
• Intuitive Chatbot Builder: Create dialogue flows without programming expertise, automating tasks and improving customer support.
• Campaigns: Target specific groups with messages and measure success with detailed analytics.
• Conversations: Respond to customer inquiries and support requests in one interface, speeding up team work and cutting operational costs.

Sinch Engage is designed to give businesses a scalable and professional way to use messaging apps. The company emphasizes ease of use so it's available to businesses of all sizes. Among other features:

• Data Protection and IT Security: GDPR compliance and ISO 27001 certification means data is protected.
• Partnerships: Official partnerships with messaging app providers like WhatsApp mean integration and support.
• Success Stories: Real-world examples from companies like BMW, Women's Best and MissPompadour show how the company's technology can be used to improve customer engagement and support.

Pricing isn't disclosed, but Sinch Engage offers a 14-day free trial so you can try the service without committing to anything.

Sinch Engage is geared for businesses that want to tap into the power of messaging apps to communicate with customers. It's a suite of tools to manage marketing campaigns, customer support and chatbots.

Published on July 6, 2024