Insync

Insync is an advanced AI platform that can help businesses deliver a seamless customer experience (CX) across multiple touchpoints, including email, chat and agents. The goal is to increase sales and revenue while lowering costs by automating customer support with generative AI technology.

Some of the features of Insync include:

• No Build or Implementation Cost: No need to hire teams of data scientists and engineers.
• Effortless Implementation: Launch within 30 days with minimal client-side effort.
• Intent Analysis: Understand customer requests with 30-50% higher accuracy than clients themselves.
• Custom AI Development: Develop custom chatbot solutions without additional costs.
• Real-Time Analytics: Drill down to specific data points to drive business insights.
• Multi-Channel Support: Engage users across chat, in-app, voice, WhatsApp, Facebook Messenger, text, and SMS.
• Weekly Meetings: Get insights and updates on your custom implementation from a team of AI experts.

Insync's technology is designed for companies that want to automate customer support but don't want to invest in large-scale development and training. By handling intent analysis, retraining and customization, Insync reduces the complexity and cost of implementing AI chat solutions.

Pricing isn't disclosed, but it's billed as cost-effective and usage-based, with big savings compared to traditional development and management. For example, customers can save more than $2 million in less than a year.

Insync has been used by several customers, including Verizon Media, Yahoo Inc and HorizonHobby, which have seen a drop in support costs and automation of customer requests.

Support leaders and teams are the best candidates for Insync, but it can also be used by businesses that want to unchain support costs from revenue growth, reduce live support volume and let agents focus on higher value work. The company also offers solutions for e-commerce, education and other industries where customer support is important.

To start, you can sign up for a free demo on the Insync website.

Published on July 8, 2024