Question: Can you suggest a platform that provides accurate intent analysis for customer requests?

If you're looking for a platform that offers good intent analysis for customer requests, Forethought is worth a look. It's an AI-based customer support platform with tools like Triage, which analyzes customer intent and directs tickets to the right agents, and Assist, which helps agents work more efficiently with AI-prepared ticket summaries and suggestions. Forethought can integrate with top helpdesks like Zendesk, Salesforce and ServiceNow, and is geared for companies like e-commerce, SaaS and FinTech.

Another interesting option is Intentsify, an intent-based marketing platform that uses AI-powered intent models to identify companies that are in research mode. It uses advanced natural language processing (NLP) technology to continually fine-tune intent-scoring models to your specific business needs. It's geared for B2B marketers trying to reach decision makers and produce intent-qualified leads.

For sales and marketing teams, Contanuity provides real-time visibility into early buying intent signals. It collects and processes data to produce one billion intent signals per day, then translates them into insights across 2800 intent topic areas. The platform is designed to boost inbound marketing efforts by adding new contacts and accounts, and to offer insights into the prospect journey through predictive modeling.

If you're looking for a broader customer experience solution, InMoment is worth a look. It uses AI to collect and link unstructured and structured experience data from multiple sources, offering a single view of the customer journey. The platform includes AI-powered surveys, reputation management and conversational intelligence to help teams take targeted action to address individual and repeat experience problems.