Question: Is there a customer communication platform that offers analytics and insights to improve customer support and revenue?

Genesys Cloud CX is an AI-infused contact center platform designed to help companies create a great customer experience across many touchpoints. It includes features for omnichannel engagement, contact center operations, end-to-end journey management and workforce engagement management. With AI and automation, Genesys Cloud CX can boost response rates, first-call resolution and agent productivity, and more than 8,000 companies in more than 100 countries use it.

Another option is Verint, a CX automation platform that uses AI to improve customer interactions. Verint features include Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, and Analytics and Insights. The platform is designed to automate and personalize customer experiences while lowering costs, and it's a good option for contact centers trying to incorporate AI to get better business results.

For more in-depth customer insight and service, VOC AI offers a platform that uses AI for sentiment analysis and chatbots to boost customer satisfaction and revenue. It offers features like real-time answers, omnichannel conversations and advanced sentiment analysis. The platform is geared for e-commerce companies and agencies that want to get more out of their customer feedback process.

Invoca is an all-in-one analytics and automation platform designed to maximize revenue from phone calls. It offers call tracking and analytics, AI-powered conversation insights, custom AI models and agent call scoring. Invoca is designed to help businesses boost close rates, appointments booked and sales from paid search, so it's a good option for marketing, sales and contact center teams trying to generate revenue.