LinkLive

LinkLive is an all-in-one, AI-powered communications and contact center platform that helps companies improve customer experiences across industries. The platform is designed to help businesses transform digital customer service with a variety of services to deliver a secure, compliant and efficient contact center.

LinkLive's features include:

• LinkLive Core: Use a secure foundation with pre-built workflows to achieve great results.
• Digital-First Communications (DCS): Integrate with customers through a seamless experience.
• Contact Center as a Service (CCaaS): Run contact centers securely, compliantly and efficiently.
• Integrations: Improve service and productivity.
• Enterprise Communications: Use the best tools to improve performance and productivity.

Solutions are customized to meet specific needs:

• Be There for Customers: Provide the best CX with elegant and frictionless experiences.
• Empowering Agents: Give agents the tools to deliver the best CX.
• Mobile Workers: Provide compliant communications for remote workers.
• Optimizing for Supervisors: Give supervisors the tools to succeed.
• Enterprise Users: Onboard a platform designed for the modern enterprise user.
• Administrators: Give modern tools and features to administrators.

LinkLive's industry-specific solutions include:

• Healthcare: Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
• Finance: Help customers achieve successful journeys with consistent, personalized service across all channels.
• Manufacturing: Help customers with advanced contact center solutions to meet their needs.
• Education: Help students, families and staff communicate easily.
• Retail: Help companies meet high customer expectations with secure and compliant CCaaS.
• Government: Help agencies better serve their citizens.

The platform also offers a variety of resources to learn more about improving customer experiences, including a resource center, blog, case studies, ebooks and webinars.

With more than 1,100 customers that need secure and successful conversations, LinkLive is designed to be a comprehensive platform for businesses looking to transform their customer engagement and communications. The platform promises lower costs, higher efficiency and better customer experiences through its AI services and advanced analytics.

Pricing is available upon request, and interested parties can schedule a demo to see how LinkLive can power their secure customer engagement.

Published on July 9, 2024