LinkLive Alternatives

If you're looking for another LinkLive alternative, Comm100 is a good option. This omnichannel communication platform houses customer interactions across live chat, bots, automation, email and other channels. It has strong security and compliance with standards like SOC 2 Type II and HIPAA, so it's a good fit for industries like healthcare, finance and government. Comm100 also offers a balance between human and bot interactions to ensure a personalized customer experience.

Another good option is Engageware. The platform automates customer service, releasing a lot of call center capacity and increasing employee productivity. Engageware handles more than 98% of basic questions with a virtual assistant that's available 24/7 on omnichannel support, which can help dramatically reduce call center volume and increase customer satisfaction. It's particularly good for industries like financial services, healthcare and retail.

Talkdesk is another option. The cloud-based contact center platform uses AI to improve customer service efficiency and cut costs. It offers tools to automate post-call work, increase self-service levels and offer insights. Talkdesk integrates with tools like Salesforce, Microsoft Teams and Zoom, so it's good for industries like financial services, healthcare and retail.

If you want a more integrated approach, CM.com has a range of platforms to improve customer relationships with AI-powered conversational software. Its Engagement Platform, Connectivity Platform, Payments Platform and Ticketing Platform work together to create end-to-end customer journeys. CM.com has a long list of features, including Conversational AI Cloud and Generative AI Engine, that can be customized for different business needs.