Question: Do you know of a comprehensive customer engagement platform that provides industry-specific solutions for healthcare and finance?

If you're looking for an all-purpose customer engagement platform with industry-specific options for healthcare and finance, Engageware is a good option. This AI-powered platform is designed to help companies provide good customer experiences across a range of industries, including financial services and healthcare. It automates customer service to lighten the load on call centers and free up employees to focus on higher-level work, and it offers 24/7 omnichannel support. Engageware is used by several top credit unions, banks and financial services companies, so it's a good option.

Another option is LinkLive, an AI-powered all-in-one communications and contact center platform. LinkLive offers industry-specific options for healthcare and finance, as well as other industries. Its features include Digital-First Communications, Contact Center as a Service, and analytics to help you optimize operations and customer satisfaction. The platform is customizable, so it can be adapted to meet specific needs, and it's designed to help you modernize customer engagement and communications.

If you want more of an insights-driven approach, MoEngage could be a good fit. The company's platform uses AI to optimize interactions and personalize customer experiences across multiple channels. It offers customer insights and analytics, omnichannel communication, and AI-powered campaign optimization, so it's good for financial services and other industries. MoEngage is designed to be scalable and secure, so customers can expect higher engagement and ROI.

Last, Comm100 offers an omnichannel communication platform that centralizes customer engagement across live chat, bots, automation, email and more. It's a good option for healthcare and financial services, with compliance to industry standards like HIPAA and SOC 2 Type II. Comm100 is designed to balance human and bot interaction so customers get a personalized experience while still benefiting from efficiency and scalability.