Emplifi

Emplifi is a customer engagement platform that can help businesses optimize the customer journey and bridge the CX gap. It's a suite of AI-powered software tools for social media marketing, eCommerce and customer care teams. The platform enables teams to drive real results on a wide range of digital and social channels.

Emplifi's main features include:

• Social Marketing Cloud: A replacement for tools like Hootsuite, Sprinklr and Sprout Social that offers industry-leading social scheduling, analytics, listening and UGC tools to build brand authenticity.
• Social Commerce Cloud: A replacement for tools like Bambuser, Bazaarvoice and Whisbi that offers personalized shopping experiences through live video shopping and live customer care.
• Service Cloud: A tool to deliver exceptional customer service and support across social and digital channels with easy-to-use tools and next best actions.

Customers can use Emplifi to:

• Increase publishing efficiency through AI-powered automation
• Make faster decisions with real-time insights
• Build brand authenticity with UGC tools
• Unify teams with streamlined workflows

The platform is designed to accommodate a wide range of use cases and industries, from social marketing and commerce to care teams. Emplifi helps marketing, commerce and care teams drive real results by connecting, converting and deepening relationships with customers.

Emplifi integrates with popular social media platforms so customers can create, publish and analyze content across multiple channels. The platform also supports influencer marketing, live video shopping and case management, making it a powerful tool for managing customer engagement and CX.

Pricing information isn't disclosed on the project website, but Emplifi offers personalized demos to let customers explore the platform's features and customize solutions for their business needs. Notable customers using Emplifi include Mercedes-Benz, Domino's and Jones Soda Co., and the company has won several awards for its innovative approach.

For businesses looking to simplify their customer engagement, social media management and commerce operations, Emplifi offers a powerful suite of tools to help deliver customer experiences across multiple touchpoints.

Published on June 23, 2024