Emplifi Alternatives

If you're looking for another Emplifi alternative, check out INSIDE. This customer engagement platform has a broad set of features, including live chat, messaging and AI to personalize the customer experience across many digital channels. It can handle live sentiment analysis, shoppable video feeds and AI bots, so it's a good choice for companies that want to improve customer service and engagement.

Another good option is DigitalGenius, an AI-powered customer service automation platform for ecommerce. It's good at delivering immediate help and personalized answers to customers' questions before and after a purchase, using conversational and visual AI. With deep integrations and proactive AI that tries to resolve issues before they become problems, DigitalGenius can improve customer satisfaction and loyalty in the world of ecommerce.

If you want a broader customer experience management tool, you might want to look at Sprinklr. The company's platform brings together front-office teams and tools, including AI-powered products for customer service, social engagement and real-time consumer insights. Sprinklr is designed to increase productivity and customer satisfaction by consolidating marketing, customer service and social media operations into one system.

Last, Bloomreach has a powerful ecommerce personalization platform that marries real-time customer and product data with AI for personalized marketing and content. It includes tools for email marketing, web personalization, SEO optimization and conversational shopping, so it's a good choice for companies that want to improve multichannel customer experiences and drive profitable growth.