Goodays

Goodays offers an all-purpose AI-powered customer experience management platform designed to help companies understand their customers' expectations and deliver on them. More than 150 companies use Goodays to maximize customer satisfaction, loyalty and business performance.

To help achieve that goal, Goodays offers a range of features:

• Omnichannel: Tracks customer satisfaction across physical and digital channels, including stores, websites and customer service. It also aggregates customer reviews from different sources and houses feedback in one place.
• Engagement: Lets teams respond to customer reviews and engage with customers on a daily basis, and lets them address dissatisfaction in real time. That helps companies build a "customer-centric" culture and gives employees a reason to put customers first.
• Insights: Analyzes customer satisfaction metrics like NPS and CSAT, and helps companies find areas for improvement. It also helps companies forecast the effect of action plans on customer satisfaction.
• E-reputation: Helps companies optimize their digital storefronts by encouraging more customer reviews and better Google ratings. It also lets companies monitor and optimize local Google listings.

Goodays can be particularly useful for large companies, with features like:

• Personalized support: Multidisciplinary teams help companies set up customer satisfaction management programs that are customized for each company.
• Seamless integration: The platform is designed to fit into many different technology environments, and it can be connected to existing systems through an application programming interface.
• Strong data security: Goodays uses encryption, access controls and stronger authentication to protect customer data.

Industry-specific features are also available, including for banking, B2B, DIY, Home and Garden, and Fashion. These customized options are designed to address the special challenges and opportunities of each industry, so companies can better connect with customers and grow their businesses.

Goodays says its customers have seen results, including an 11-point NPS increase over the first year of use. Eighty percent of problems are resolved by frontline employees, and 100% of employees have adopted the platform within two months.

By using Goodays, companies can improve customer satisfaction, employee engagement and loyalty, and ultimately boost revenue and competitiveness in their markets.

Published on July 6, 2024