Question: I need a solution that tracks customer satisfaction across multiple channels, including physical stores and online reviews.

InMoment offers an integrated customer experience (CX) system that uses AI to gather and connect unstructured and structured experience data from different sources. It offers a single view of the customer journey, including AI-powered surveys, reputation management and advanced analytics, so teams can take targeted actions to address individual and repeat experience problems.

Another strong contender is Goodays, an AI-based customer experience management platform that lets companies get the most out of customer satisfaction and loyalty. Goodays features include omnichannel measurement, real-time engagement tools and e-reputation management to optimize digital storefronts and improve customer satisfaction metrics.

For an online reputation management focus, Reputation is a powerful platform that collects internal and external data to give a 360-degree view of a brand. It includes tools for consolidating feedback from multiple channels, AI-driven insights, competitive benchmarking and real-time reporting so you can better develop growth strategies and improve customer satisfaction.