Voyado

Voyado is a customer experience platform that retailers can use to build their brand by offering unified customer data and AI-powered targeting, automation and loyalty programs. The idea is to personalize interactions across all customer touchpoints to better engage customers and ultimately drive revenue.

The company offers two products: Voyado Engage and Voyado Elevate.

Voyado Engage is geared for multichannel marketing with features like:

• Customer insights and reporting
• Marketing automation
• Campaign management
• Loyalty and reward management

The tool lets retailers personalize interactions for each customer, using data to identify patterns and optimize campaigns.

Voyado Elevate is a product discovery engine that uses AI to improve online shopping with:

• Natural and intuitive site search
• Automated merchandising that merchants can control
• A deep understanding of product context and visitor intent

The engine is designed to help customers find what they're looking for more quickly and efficiently, which should boost conversions.

More than 300 retail brands have used Voyado, and customers say they've seen significant results, including:

• 109% increase in full-price shoppers by Malene Birger
• 25% increase in online sales by MQ Marqet
• 27% increase in online conversion by Dormy

The company's platform integrates with a variety of systems for a relatively easy onboarding process, and Voyado offers guides and resources to help with the transition. The company doesn't reveal pricing, but it's clear it's trying to give retailers the tools they need to build a more elevated customer experience and grow their business.

Published on June 29, 2024