Glassbox

Glassbox is a customer intelligence platform that captures every digital interaction, giving you the insights you need to turn customers into loyal users. By capturing every interaction and technical event on your website or mobile app, Glassbox gives you a detailed, data-rich view of the entire customer journey, so you can understand behavior and drive revenue growth.

Glassbox has a range of features to help you deliver the best digital customer experience:

• See Better: Captures all digital events, including technical and user-initiated interactions.
• Learn Sooner: Provides deep contextual insights to better understand customer behavior.
• Act Faster: Uses real-time AI-prioritized optimization to quickly identify and resolve friction.
• Tagless Data Capture: Automatically captures 100% of digital events for maximum insights without manual setup.
• AI-Powered Insights: Speeds up analysis with a built-in AI assistant to find deeper patterns.
• Security and Privacy: Multi-layered controls to protect customer data.

Glassbox helps teams create digital experiences that build brand loyalty and drive revenue. It lets businesses go beyond customer satisfaction scores to understand how customers really feel, fix technical problems fast, and put customers at the center with actionable insights.

Real-world case studies show the results of using Glassbox:

• Sainsbury's recovered $200k in lost revenue and improved operational efficiency.
• SoFi prevented $9M in potential revenue loss.
• Marriott reduced support requests by 60%.
• Purina optimized on-site search and product layout, increasing engagement.
• NBrown increased new accounts by 16%.
• Bank Leumi increased website transactions by 11%.

Glassbox is particularly useful for organizations that want to:

• Deliver the best digital customer experience
• Improve brand loyalty and revenue growth
• Identify and resolve technical issues quickly
• Optimize digital experiences across websites and mobile apps
• Better understand customer behavior and sentiment

For companies that want to get a better handle on their customers and improve digital experiences, Glassbox offers a full platform that combines technical and behavioral insights to drive growth and loyalty.

Published on July 6, 2024