Glassbox Alternatives

If you're looking for another Glassbox alternative, InMoment is worth a serious look. It's a unified customer experience platform that uses AI to collect and connect unstructured and structured experience data from many sources. That customer journey information includes AI-powered surveys, reputation management, conversational intelligence, digital listening, and advanced analytics. It's designed to help teams create a unified omnichannel experience and predict customer intent so they can take action to address individual and repeat experience issues.

Another good option is Qualtrics, an experience management platform that offers insights across customer, employee and market research. It includes features like Conversational Feedback, Manager Assist, Customer Care Assist and Text Analytics Insights & Recommendations. Qualtrics lets companies collect and analyze data, streamline care journeys, boost employee engagement and optimize research. With more than 18,000 customers and flexible pricing, it can accommodate a range of program needs so companies can get the most out of their data and drive business results.

If you're looking for an insights-driven customer engagement platform, MoEngage is another option. It uses AI to personalize interactions and deliver better customer experiences across many channels. MoEngage offers customer insights and analytics, omnichannel communication, customer journey orchestration and AI-driven campaign optimization. It's designed to be scalable and secure, making it a good fit for enterprise brands in many industries. By understanding customer behavior and preferences, companies can create targeted campaigns to boost engagement and ROI.