If you're looking for a platform that records every digital interaction and offers real-time insights to optimize your customer journey, Glassbox is worth considering. It records 100% of digital events across websites and mobile apps, giving you detailed insights through See Better, Learn Sooner, and Act Faster features. The platform helps businesses understand how customers behave, troubleshoot technical problems and improve customer satisfaction and loyalty.
Another contender is Contentsquare, a digital experience intelligence and analytics platform. It helps businesses improve digital experiences through zone-based heatmaps, customer journey analysis, and product analytics. Contentsquare features include autocapture, digital experience monitoring, and voice of customer insights, which have been used by brands like Harrods and Modibodi to increase conversion rates and revenue.
For real-time digital analytics, Quantum Metric offers immediate insights into customer interactions. It includes session replay, AI-powered session summarization and custom dashboards. The platform is geared for digital teams, product managers and analytics professionals who need to validate technical problems and prioritize improvements to improve customer satisfaction and conversions.
Last, MoEngage uses AI to optimize interactions and deliver personalized customer experiences across multiple channels. It offers customer insights and analytics, omnichannel communication and AI-powered campaign optimization. MoEngage is designed to improve customer engagement and ROI, so it's geared for enterprise-level brands across multiple industries.