Question: Can you recommend a contact center platform that prioritizes customer experience and security?

If you're looking for a contact center platform that puts customer experience and security first, Genesys Cloud CX is a top option. This AI-powered platform helps businesses build customer and employee experiences across many touchpoints. It includes a broad range of omnichannel engagement, contact center, end-to-end journey and workforce engagement management tools. With its cloud foundation and AI and automation abilities, Genesys Cloud CX can help you improve response rates, first-call resolution and agent productivity. Genesys Cloud CX is a market leader used by more than 8,000 customers.

Another top option is Vonage Contact Center. This cloud-based contact center supports omnichannel interactions, including voice, digital channels, video and more. With pre-built CRM integrations and advanced features like AI-Powered Routing and a Virtual Assistant for self-serve requests, Vonage Contact Center helps businesses transform their customer service operations. The platform is built with security and compliance in mind, so it's scalable and reliable for businesses of all sizes.

Five9 also offers a robust customer experience-focused platform with AI and automation. It lets you manage customer interactions in real time across multiple channels, including blended inbound/outbound management and geo-redundancy. With integrations with popular CRM systems and a range of add-ons like AI-powered virtual agents, social media engagement tools and video interaction abilities, Five9 is designed to improve customer satisfaction and lower operational costs.

If you want a more all-encompassing approach, check out LinkLive, an AI-powered platform that spans all aspects of customer communications and contact center operations. It includes Digital-First Communications, Contact Center as a Service and industry-specific solutions. LinkLive is designed to be secure and compliant, helping businesses in healthcare, finance, manufacturing and more to deliver exceptional customer experiences.