NICE CXone

NICE CXone is a comprehensive AI platform that helps organizations deliver exceptional customer experience (CX) through a single, interaction-centric approach. It is designed to orchestrate every customer interaction across multiple channels, delivering a personalized and connected experience. By combining Enlighten's AI intelligence with CXone's platform capabilities, NICE provides a comprehensive solution to help organizations deliver the best customer experience.

NICE CXone is built on a cloud-native architecture, providing scalability, security and rapid deployment. It converges deep CX capabilities, including channels, data, applications and knowledge, to deliver exceptional customer experiences at scale. The platform incorporates Enlighten, AI specifically designed for CX, to orchestrate exceptional experiences for employees, consumers and businesses.

Some of the key features of NICE CXone include:

• Interaction-Centric Platform: Manage customer interactions across multiple channels.
• Rich CX Capabilities: Master every interaction with converged channels, data, applications and knowledge.
• AI Purpose-Built for CX: Leverage Enlighten AI to orchestrate exceptional experiences.
• Workforce Engagement Management: Give agents AI-infused tools to optimize performance and quality.
• Digital and Self-Service Solutions: Deliver services with intelligent virtual agents, chatbots and knowledge management.
• Feedback Management: Collect and act on omnichannel customer feedback to drive customer satisfaction and loyalty.

NICE CXone is designed for organizations looking to build brand value and increase efficiency while delivering a world-class customer experience. It provides a robust and integrated platform for businesses looking to harness the power of AI to advance their CX capabilities.

Published on July 8, 2024