NICE CXone Alternatives

If you're looking for another NICE CXone alternative, Genesys Cloud CX is worth considering. It's an AI-infused contact center platform designed to help businesses create exceptional customer and employee experiences across every touchpoint. With omnichannel engagement, workforce engagement management and an open CX platform, Genesys Cloud CX offers a range of tools to orchestrate customer journeys. It also offers better response rates, first-call resolution and agent productivity, so it's a good option for businesses that need to grow and adapt.

Another good alternative is InMoment, which offers an integrated customer experience platform using AI to collect and connect data from many sources. The platform includes AI-powered surveys, reputation management and advanced analytics to offer a more detailed understanding of customer journeys. It lets teams take targeted actions to address specific experience issues, which can lead to better customer loyalty and satisfaction.

For a more powerful experience management platform, Medallia offers tools to collect and analyze feedback from surveys, speech analytics, digital behavior and other sources. Medallia helps businesses build customer loyalty and employee engagement with AI-powered analytics and role-based reporting. It's used in a variety of industries, including automotive, financial services, healthcare and retail, so it's a good option for businesses that want to improve customer and employee experiences.

Last, CM.com is an AI-powered conversational software platform that offers a range of platforms to improve customer interactions. With options like AI chatbots, generative AI and a customer data platform, CM.com can help businesses simplify customer experiences and personalize interactions. Its flexible pricing and broad feature set make it a good alternative for businesses looking to improve their customer engagement and support.