Simpu

Simpu is an omnichannel customer communication platform that offers businesses a suite of tools to manage customer interactions. The idea is to improve customer satisfaction and revenue through a suite of features for shared inbox, live chat, chatbot, email marketing and SMS marketing.

Simpu's features include:

• Shared Inbox: A centralized workspace that combines multiple communication channels like WhatsApp, Instagram, Twitter, Live Chat and Gmail for team collaboration.
• Chatbots: Automates and personalizes customer interactions so teams can focus on high-value tasks.
• Live Chat: Engages customers in real-time with an easy-to-use interface.
• Email Marketing: Sends personalized emails to drive sales and customer satisfaction.
• SMS Marketing: Sends targeted SMS campaigns to engage and convert customers.
• Analytics: Offers insights into conversations and team performance to optimize customer support.
• Reviews: Sends review invitations to customers via text.
• Lists and Segmentation: Manages customer data and creates targeted campaigns.

Simpu is designed to help small and large businesses by providing tools to support customers across multiple channels. Its APIs let businesses build custom apps and integrate with third-party tools, so they can integrate Simpu with their existing workflow.

Pricing isn't clear, but you can try the service with a 14-day free trial to see if it's right for you before committing to a subscription. With its suite of features, Simpu could be a useful tool for businesses that want to centralize their customer communication and marketing.

Published on June 13, 2024