Simpu Alternatives

If you're looking for a Simpu alternative, Haptik is another option. Haptik is a Conversational CRM that uses Generative AI to manage customer lifecycle across various industries. It offers tools like Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized buying guidance, and Multi-Channel Support for engagement across WhatsApp, Instagram, and more. Haptik also provides Intelligent Analytics for performance monitoring and a Conversation Studio for low-code interface creation, which could help improve customer satisfaction and operational efficiency.

Another option is Ultimate, a customer support automation platform that uses generative AI to automate more than 60% of support requests. It includes tools like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues, and an Analytics Suite for optimizing conversation performance. The platform also integrates with any CRM to automate complex use cases and scale support operations, so it's a good option for businesses looking to improve efficiency and expand support to new markets.

If you're looking to modernize your contact center, LivePerson has a Conversational AI platform that moves customer interactions to digital channels. It cuts costs and increases customer satisfaction with features like routing voice calls to digital channels, automating common customer intents, and analyzing omnichannel conversation data. The platform is designed to accommodate the customization needs of individual businesses, so it can be a good option for improving customer engagement and productivity.

Last, CM.com has a broad AI-powered conversational software platform. Its suite includes an Engagement Platform, Connectivity Platform, Payments Platform, and Ticketing Platform, all geared to help you better connect with customers. CM.com offers a Conversational AI Cloud, Generative AI Engine, and a Customer Data Platform to personalize customer experiences. With its breadth of features and scalable options, CM.com can help streamline the customer experience and improve efficiency.