Question: I need a solution that allows me to engage with customers in real-time across different channels.

Haptik is a premium Conversational CRM with a broad set of tools to manage the customer lifecycle. It spans customer engagement across WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web interfaces. With tools like Gen AI Web Q&A for fast customer service and a Multi-Channel Support tool, businesses can boost customer satisfaction and operational efficiency.

Another powerful option is Dixa, an all-in-one conversational customer service platform. It offers omnichannel support through native voice, email, social media, messaging and chatbots. Dixa presents a unified interface for agents to handle customer interactions, including AI-powered conversations and smart tools to automate repetitive tasks. The platform can improve customer service by providing personalized responses and keeping agents focused on high-value interactions.

If you need a platform that spans a broad range of messaging channels, check out Gupshup. Gupshup lets businesses automate customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 messaging channels. With tools like Bot Studio for custom conversational journeys and Agent Assist for productivity, Gupshup is used in industries like BFSI and retail to maximize customer lifetime value and lower service costs.