Omnichat

Omnichat is an omnichannel messaging platform that centralizes WhatsApp, Facebook, Instagram, WeChat, LINE and website live chat for customer service, marketing and sales. With conversational commerce solutions, it helps you optimize efficiency and behavior analysis, resulting in a 5x conversion rate.

By centralizing multichannel messages in one place, Omnichat enables fast and effective customer support. It also tracks customer behavior across websites and social media, creating automated customer journeys. The platform connects customers to in-store sales representatives with WhatsApp or LINE, tracks sales performance across revenue channels and provides a cohesive shopping experience.

Some of the key features include:

• Official WhatsApp Business Solution Provider: Enables messaging across multiple channels for fast response and a better customer experience.
• Marketing Automation: Automatically labels and categorizes customers with auto-tagging for targeted messaging campaigns and improved ROI.
• Sales Conversion: Connects customers online and offline, reaching them at any time and tracking real-time statistics to measure revenue contribution.
• Social CDP: Tracks social identities and creates 360-degree customer profiles to trigger personalized WhatsApp messages based on purchase behavior.

Omnichat offers a variety of pricing plans to accommodate different business needs:

• Basic: 3 users, 10,000 contacts, 24/7 chatbot, integration of multiple communication channels, and basic customer service and marketing features.
• Pro: 3 users, 25,000 contacts, including features of the Basic plan, e-commerce platform integration and report analysis.
• Enterprise: 10 users, 100,000 contacts, including features of the Pro plan, priority support, customized website live chat and marketing campaign analysis.
• Customization: Unlimited users and contacts, customized for specific business needs with advanced features like third-party API integration and OMO sales.

From global brands like Sa Sa International Holdings Limited, Benefit Cosmetics and Timberland to smaller businesses, Omnichat has helped companies boost sales and online presence by implementing chat commerce strategies. For businesses looking to unify customer interactions across multiple channels, Omnichat offers a 14-day free trial and dedicated onboarding support.

Published on July 6, 2024