Question: Can you recommend a conversational platform that integrates with multiple channels for sales and customer service?

If you're looking for a conversational platform that spans multiple channels for both sales and customer service, Haptik is a good option. It has a range of tools, including Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for sales guidance, and Multi-Channel Support on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web channels. Haptik has enterprise-grade security and cost optimization tools, too, making it a good option for businesses that want to improve customer engagement and operational efficiency.

Another good option is Dixa, an all-in-one conversational customer service platform. Dixa spans interactions across native voice, email, social media, messaging and chatbot through a single interface. It's got tools like AI-powered conversations, drag-and-drop flow builders and intelligent routing, along with analytics and quality assurance dashboards. The idea is to automate the mundane and let agents handle the important work, and to present a unified customer experience across all channels.

If you're looking for a platform that balances human and bot interactions, Comm100 offers omnichannel communication with live chat, chatbots and a knowledge base. It's designed to personalize customer experiences without sacrificing efficiency and scalability. Comm100 is certified to industry standards like SOC 2 Type II and HIPAA, which means it's a good option for industries like health care and banking.

Last, Whautomate is a multi-channel customer engagement platform that integrates with services like WhatsApp, Stripe and OpenAI to handle service requests across channels. It's got industry-specific options for customer service, sales, marketing and more. Whautomate promises big improvements in sales, engagement and productivity, with a 7-day free trial and 24/7 support.