Chative

Chative is an all-in-one messaging platform designed to boost customer engagement for e-commerce and online businesses. It offers a unified live chat solution that combines AI to automate routine tasks, personalize messages and capitalize on sales opportunities.

Chative consolidates all customer conversations into a single unified inbox, so you can respond quickly and work with your team. Key features include:

• Unified Inbox: All customer conversations in one place.
• No Tab Switching: Customer profiles, shopping carts and order history are all in the same window.
• Streamline Teamwork: Route inquiries directly to qualified staff and invite team members to conversations.
• Maximize Sales Opportunities: Chat, share product information and create or edit orders in the same conversation window.
• Product Recommendations: Personalized suggestions based on cart and purchase history.
• Order Management: Manage orders directly within the conversation window.

The platform uses AI to offer 24/7 support, send retargeting messages and track orders in real time. That means businesses can handle customer service at massive scale, especially during holidays and other busy periods.

Chative offers a variety of pricing plans to suit different business needs:

• Starter: A free plan with unlimited messages and channels, good for smaller businesses.
• Team: $10 per user per month, with features like CRM & Activities, Report & Analytics and Send Products.
• Business: $25 per user per month, geared for larger businesses with features like Groups & Permissions and Manage Orders.

More than 10,000 businesses use Chative, but the company is particularly focused on helping Shopify stores. It's designed to help them boost conversions and customer loyalty with personalized messages. Customers like the platform's simplicity, centralized data and ability to target automation.

Chative is geared for e-commerce businesses, which can benefit from the platform's ability to consolidate customer data across channels and offer detailed reports to help businesses improve customer satisfaction and capitalize on growth opportunities. Whether you're a small shop or a big business, Chative's flexible pricing and powerful features make it a good option for improving customer engagement and sales.

Published on June 30, 2024