Question: I'm looking for a unified messaging platform that can help me manage customer conversations and boost sales for my e-commerce business.

Respond.io is an all-in-one customer conversation management platform that captures leads from multiple touchpoints and uses AI-powered automation to turn them into sales across multiple communication channels. It centralizes all conversations in one place, with actionable insights and real-time monitoring, and customizable software integrations. The platform comes with a mobile app for sales reps on the go and enterprise-grade security, making it a powerful option for handling customer interactions.

Chative is another good option, at least for e-commerce businesses. It offers a live chat option with AI automation to try to squeeze as much sales revenue as possible out of customers and to make sales reps more productive. Among its features are a centralized inbox, automated routing of inquiries, real-time product information and order management. Chative also offers analytics to help you improve customer satisfaction and find new growth opportunities, so it's a good option for Shopify stores that want to improve conversions and customer loyalty.

If you want a broader communication foundation, Gupshup offers a conversational engagement platform that automates customer acquisition, marketing, commerce and support across 30+ messaging channels. It offers features like Bot Studio for building custom conversational journeys, Agent Assist to boost agent productivity and Campaign Manager to run multi-channel campaigns. More than 45,000 brands use it, and it's designed to help businesses maximize the lifetime value of each customer and reduce service costs.