Octocom

Octocom is a GPT-powered AI chatbot specifically designed for eCommerce businesses to increase conversion rates by providing 24/7 support for product information, comparisons and recommendations. This tool automates routine customer questions so your team can focus on high-value interactions.

Octocom integrates with popular help desks like Gorgias, Zendesk, and others to ensure a seamless transition for your support operations. It also integrates with a wide range of eCommerce platforms, including custom ones, to keep up to date with product catalogs, promotions and orders.

Octocom's key features include:

• Human-like Conversations: Provides natural, personalized responses that match your brand's voice and tone, fostering a strong connection with customers.
• First Line of Support: Handles customer inquiries, providing quick answers to common questions and escalating complex issues to human support teams.
• Intelligent Handoff: Transfers complex issues to human support teams, ensuring timely resolution and maintaining high support quality.
• Omnichannel Support: Supports customer inquiries across various channels, including email, Instagram, WhatsApp and more.

Octocom also offers advanced features to further personalize the customer experience:

• Product Recommendations: Helps customers find the right products, increasing conversion rates.
• Upselling: Provides personalized messages to increase average order value.
• Multilingual Support: Supports more than 100 languages for global customer interactions.

Octocom pricing plans are as follows:

• Basic: $100/month (up to 350 conversations, up to 50 products)
• Advanced: $200/month (up to 500 products, omnichannel support)
• Custom: Custom plans for specific business needs, including integrations with custom eCommerce platforms

Octocom helps eCommerce businesses to improve customer satisfaction while reducing support costs. Customers have seen a significant increase in conversion rates and average order value, making it a great addition to any eCommerce business.

Published on June 13, 2024