Question: Can you recommend a tool that automates routine customer questions and integrates with my existing help desk software?

If you need a tool to automate common customer questions and link to your existing help desk software, Forethought is worth a look. It's an AI-powered customer support platform that automates common tasks, improves resolution rates and lowers support costs. Forethought can link to major helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech businesses.

Another good option is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-driven customer service, allowing businesses to onboard, measure and coach a top-performing AI Agent to resolve more than 70% of customer inquiries. It connects to existing knowledge bases and data from other business systems, so it can personalize responses and handle multiple languages and communication channels.

Zendesk also has a full-featured option, an all-in-one customer service software package with AI abilities. It personalizes interactions across many communication channels and includes features like AI Agents, Workforce Management and Quality Assurance. Zendesk is for companies of all sizes, and it's designed to be a flexible, scalable option for running your customer service operations.

If you want something more specialized, Auralis has a conversational AI designed to automate customer support work, handling up to 70% of customer requests immediately. It supports more than 100 languages and connects to existing help desk software, offering 24/7 support and improving customer satisfaction and efficiency.