Question: Is there a chatbot that can handle customer inquiries across multiple channels, including email, social media, and WhatsApp?

Haptik is a Conversational CRM that uses Generative AI to handle customer interactions on multiple channels including WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web channels. It includes features like Multi-Channel Support, Intelligent Analytics and a Conversation Studio for building low-code interfaces. The platform is designed to increase customer satisfaction and operational efficiency, and it's helped customers achieve results like a 68% repeat rate on WhatsApp commerce.

Another powerful option is Gupshup, a conversational engagement platform that handles customer interactions on more than 30 messaging channels, including WhatsApp and Google's Business Messages. It includes Bot Studio for building custom conversational journeys, Agent Assist for boosting agent productivity and Campaign Manager for running multichannel campaigns. Gupshup is used by more than 45,000 brands to increase customer lifetime value and lower service costs.

Dixa is an all-in-one conversational customer service platform that handles interactions across many channels through a single, unified interface. It includes omnichannel support, AI-powered conversations and smart tools to automate repetitive tasks. Dixa's agent workspace provides a single view of customer interactions so agents can focus on high-value interactions.

For a more complete solution, helpix offers an intelligent, automated customer service platform that responds to customer inquiries on social media, email, live chat, Telegram and WhatsApp in the customer's native language. It combines multiple sources of information to generate human-sounding answers and can easily integrate knowledge bases and advanced NLU.