Sobot

Sobot is an omnichannel contact center solution that helps businesses deliver a better customer experience by combining multiple communication channels into one AI-powered workspace. It provides a broad range of features for managing customer interactions by voice, live chat, chatbots and ticketing systems, so customers get a consistent experience across all touchpoints.

Sobot's features include:

• Voice: Intelligent inbound and outbound call management with advanced IVR, rule-based routing and data analytics.
• Live Chat: Omnichannel messaging, rich messaging and auto-translation for fast and efficient customer service.
• Chatbot: AI-powered chatbot that resolves customer issues quickly and integrates with Knowledge Base and self-service options.
• Ticketing System: Automated ticketing with customizable fields, SLA management and email ticketing for efficient customer support.
• WhatsApp API: Authorized WhatsApp Business API for large-scale and secure communication.

Sobot is designed to handle all customer interaction moments, from awareness to advocacy, and can be used by a variety of industries including retail, financial services, gaming, education and enterprise services. With industry-specific solutions, Sobot helps businesses automate and personalize customer interactions, leading to higher customer satisfaction.

Sobot pricing is not publicly disclosed, but the company offers a 15-day free trial. After signing up, customers can try all the features and see how well they work for their business.

Sobot is geared for small and medium-sized businesses as well as enterprises, with a focus on ease of use, scalability and security so agents can use the system without extra costs. Its all-in-one platform fosters collaboration, data analysis and compliance, making it adaptable to a variety of business environments.

Sobot customers have seen improvements in customer satisfaction and operational efficiency. One company saw a 35% increase in sign-off rates and a 40% increase in COD collection rates. Another company saw a 20% reduction in inbound discussion volume and a 96% increase in positive feedback.

Sobot's AI capabilities and advanced analytics help businesses get the most out of their investment, with reported results including a 75% return on investment, a 10% reduction in agent workload, a 5% improvement in conversion rates and an 11% improvement in NPS.

By incorporating Sobot into their operations, businesses can engage customers more effectively, streamline communication and optimize customer service across multiple channels.

Published on June 29, 2024