If you're looking for a Sobot alternative, Intercom is another option worth considering. Intercom is an AI-first customer service platform that offers a range of tools, including an AI-powered inbox, AI-powered copilot and agent, tickets, phone support, help center, and omnichannel support. Its features are designed to improve the customer service experience, making it a good fit for businesses in industries like finance, e-commerce and healthcare. With a 14-day free trial, it's adaptable for small and large businesses.
Another powerful alternative is LivePerson. This conversational AI platform helps businesses shift to digital-first customer interactions to drive engagement and results. LivePerson's abilities include routing voice calls to digital channels, automating routine customer intents, and delivering deep insights through omnichannel conversation data analysis. It's designed to improve customer satisfaction and lower operating costs, so it's a good fit for those looking to modernize their contact centers.
boost.ai is another option. The platform uses AI chat and voice bots to provide personalized customer interactions while handling high volumes of traffic. It offers a hybrid approach that combines human and virtual agents, 24/7 coverage, and easy integration with existing systems. boost.ai is designed to improve customer satisfaction and automate service processes, making it a good fit for businesses looking for scalable and secure solutions.
If you're looking for a unified engagement platform, CM.com offers a range of AI-powered tools, including an Engagement Platform, Connectivity Platform, Payments Platform, and Ticketing Platform. CM.com offers features like conversational AI, generative AI, and a Customer Data Platform to help businesses streamline customer interactions and improve efficiency. With a long history and deep industry expertise, CM.com is a good option for businesses looking to personalize customer experiences.