erxes

erxes is an experience operating system (XOS) that helps businesses create experiences for everyone involved, directly and indirectly. It's an all-in-one platform for customer engagement, sales, employee engagement and frontline operations.

erxes has a variety of plugins to suit different business needs:

• SaaS Experience Management: Improve customer-centric services with plugins like erxes Messenger, Shared team Inbox, Social media integrations, Popups & forms and Help Center.
• B2B Sales Management: Speed up sales cycles with plugins like Sales pipeline, Lead capture, Sales automation and Personalized marketing.
• Employee Experience: Build a digital workplace for employees with plugins like Feed, Timeclock, Events, Internal Chat and Knowledge base.
• Frontline Operations: Improve team productivity and customer relationships with plugins like Automation, Popups & forms, Ticket management and Social media integrations.

The platform is designed to provide a single foundation for experience management, linking different communication channels, customer data and behavioral insights for a more personalized and seamless experience. erxes also offers custom reporting and flexible pricing, including a free tier that doesn't require a credit card.

Among erxes' selling points are:

• Omnichannel Messaging: Connect multiple communication channels for better customer support.
• Customer Data Management: View, segment and filter customer data for targeted marketing.
• Behavioral Insights: Build a help center based on customer activity history.
• Team Efficiency: Automate repetitive tasks and route emails and tickets correctly.
• Customization: Open-source architecture means unlimited customization.
• Privacy: Users control sensitive data and there's no third-party monitoring.

erxes works with businesses of all sizes and types, and is designed to be a sustainable and scalable experience management foundation. With its wide range of plugins and flexible architecture, erxes lets users build experiences for customers, employees and sales teams.

Published on June 12, 2024