Question: I need a system that can provide behavioral insights and help me build a help center based on customer activity history - any suggestions?

First, Brainfish is a powerful AI-powered help center and content platform. It offers real-time, personalized answers to customers' questions, integrating with human support software like Zendesk, Intercom and Salesforce. Brainfish offers personalized insights, content health checks, and supports internationalization in more than 30 languages. It's designed to help companies improve customer satisfaction and reduce support volume.

Another strong contender is erxes, an experience operating system (XOS) that offers a single platform for customer engagement, sales, employee engagement and frontline operations. erxes offers behavioral insights and combines multiple communication channels and customer data management so you can have a seamless, personalized experience. That makes it a good choice for companies large or small that want to improve their customer support and operations.

If you want an all-purpose AI-powered customer service platform, check out helpix. The platform uses AI to respond to customer questions across several communication channels like social media, email, live chat, Telegram and WhatsApp. It uses advanced NLU to generate human-sounding answers and integrates with knowledge bases to train its AI. That can help you improve customer satisfaction and interactions by automating response times and managing customer data.