erxes Alternatives

If you're looking for another erxes alternative, Haptik is a good choice. It offers a Conversational CRM that uses Generative AI to handle customer interactions across industries. Haptik offers features like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized purchasing guidance, and Multi-Channel Support across multiple channels. It helps businesses generate leads, boost customer satisfaction and improve operational efficiency with features like Intelligent Analytics and a low-code interface to build conversations.

Another good alternative is Zendesk, an all-in-one customer service software that uses AI to personalize interactions across multiple channels. Zendesk offers AI Agents to augment human agents, AI-powered Workforce Management to optimize teams, and AI-based Quality Assurance to improve interaction quality. It's designed for companies of all sizes, with options to scale and customize customer service operations, with an average return on investment of 286% over three years.

Khoros is another option. It offers a personalized support experience powered by generative AI and data automation. It offers a single support interface, omnichannel view and features like conversation analysis and industry-specific guides. Khoros is designed to create seamless and efficient support experiences, helping businesses meet customer expectations for digital-first engagement without losing quality.

Finally, Dixa offers an all-in-one conversational customer service platform that handles interactions across multiple channels through a single interface. Dixa offers AI-powered conversations, drag-and-drop flow builders and intelligent routing, so agents can automate routine tasks and focus on high-value interactions. It integrates with other apps to provide a unified customer experience.