Question: Is there a lightweight help desk alternative that integrates AI-powered features like sentiment analysis and tagging?

Helpshift is a full-featured customer service product with a range of AI tools. That includes Self-Help AI, Language AI and Agent AI Copilot to make your customer support more efficient and smart. The company also offers AI-powered modern support journeys with Automation and AI Chatbots, AI-Powered Agent Workspace and Messaging. That can lower support costs and boost agent productivity.

Another strong contender is Gaspar, a generative AI-powered employee help desk that automates mundane work and answers employee questions. Gaspar integrates with common tools like Slack, MS Teams and Jira SM support portal for a unified support experience. Its conversational interface, which can be more human-like than traditional chatbots, lets employees get more done faster, and it's designed to cut manual work and lower helpdesk ticket costs.

If you want more flexibility, Forethought is an AI-powered customer support tool that automates repetitive tasks and boosts resolution rates. It includes tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies.

Last, BoldDesk offers an all-in-one help desk software that combines AI with workflow automation to improve customer support operations. Its features include an end-to-end ticketing system, knowledge base, task management, AI copilot, mobile app and reporting analytics. With these AI-powered tools, companies can automate mundane work and boost productivity, making it a good option for companies large or small.