Wowdesk

Wowdesk is an on-premise help desk software that's designed to be flexible and easy to use and to provide customers with the best possible experience. It can record, track and manage service requests with a powerful workflow engine and consolidate customer interactions across different communication channels into one system.

Wowdesk offers a range of features to help you improve customer support:

• Unified Platform: Consolidates all customer requests from multiple channels, including the web, phone, email, chat and social media.
• Personalized Communication: Helps you communicate with customers and agents in a way that's smooth and productive for both, leading to happy customers and happy agents.
• Automation: Automates routine support tasks to free up time.
• Insights: Gives you the information you need to measure and improve your customer service.
• Deployment Options: Offers SaaS, on-premise and private cloud options.

Wowdesk is designed to help support teams by providing a powerful toolset to handle customer interactions. It encourages collaboration and lets teams respond quickly, which can lead to higher customer satisfaction and loyalty.

Pricing isn't disclosed, but you can try the platform for 30 days for free to see if it's right for you.

Wowdesk is for companies of all sizes, offering a flexible solution for customer support operations. It's a good option for companies that want to modernize their customer service, respond to customers faster and improve overall customer satisfaction.

Published on June 14, 2024