Question: I need a solution that provides insights and metrics to measure and improve customer service - do you know of any options?

If you're looking for a platform to help you better serve your customers by offering insights and metrics, VOC AI is a top contender. The platform uses AI to provide customers with a deeper understanding of their needs and to help service teams through chatbots and sentiment analysis. It automates up to 50% of customer inquiries, offers omnichannel conversations, and offers actionable feedback through a unified dashboard. VOC AI is well-suited for e-commerce companies and agencies looking to streamline their customer feedback process.

Another top contender is Zendesk, an all-in-one customer service platform that uses AI to personalize interactions across multiple touchpoints. Zendesk features tools like AI Agents, Workforce Management, and Quality Assurance to help teams work more efficiently and have higher quality interactions. The platform is scalable and customizable, making it a good fit for companies of all sizes, with an average return on investment of 286% over three years.

For those looking for an all-in-one AI-powered customer support platform, Forethought offers tools to automate routine tasks, increase resolution rates and decrease support costs. With features like Solve for automated responses, Triage for intent assessment, and Assist for agent efficiency, Forethought integrates with leading helpdesks and offers high returns on investment, making it a good fit for e-commerce, SaaS and FinTech companies.