Question: I'm looking for a help desk software that can consolidate customer requests from multiple channels into one system.

WOWdesk is an all-in-one help desk that lets you manage customer requests from the web, phone, email, chat and social media in one place. It offers personalized communication, automated workflows for repetitive tasks and analytics to measure and improve customer service. WOWdesk can be deployed on SaaS, on-premise or private cloud, so it can grow with your business.

Another good option is Dixa, an all-in-one conversational customer service platform that spans interactions across multiple channels, including native voice, email, social media and messaging. It offers an agent workspace with a unified view of customer interactions, smart tools to automate repetitive tasks and AI-powered conversations. Dixa is designed to help improve customer service by automating routine tasks and letting agents focus on high-value interactions.

If you want to go a bit more AI-crazy, BoldDesk could be a good option. It combines AI and workflow automation to help companies run their customer support operations more efficiently. BoldDesk has an end-to-end ticketing system, a knowledge base, task management and an AI copilot to help agents respond to customer questions. It can handle multilingual help desks and offers a 15-day free trial to help teams boost productivity and customer satisfaction.