Question: Is there a flexible and easy-to-use help desk software that can be deployed on-premise or in the cloud?

If you need a flexible and easy-to-use help desk software that can be installed on-premise or in the cloud, Wowdesk is worth a serious evaluation. It offers a unified platform for managing customer requests through multiple contact channels, including the web, phone, email, chat and social media. With features like personalized communication, automation of repetitive tasks and insights to measure and optimize customer service delivery, Wowdesk can help support teams collaborate better and improve customer satisfaction. It offers a 30-day free trial and can be scaled for businesses of all sizes.

Another good option is Tiledesk, an AI-powered customer service platform that uses chatbots to automate interactions. It's a scalable and customizable way for companies to use AI Agents on multiple channels. Tiledesk uses large language models to generate responses that are both accurate and conversational. Among its features are AI Agent and Knowledge Base integration, Human Agent Handover, WhatsApp Outreach and on-premise deployment. It offers several pricing tiers, including a free Sandbox plan, so it can be used by businesses with a range of needs.

If you want to improve support by answering common questions more efficiently, eesel is worth a look. It's an AI-powered information retrieval system that can be integrated with collaboration tools, help desks and websites to give immediate answers. Features include a private-by-design architecture, answers in more than 80 languages and an enterprise-ready on-premise option. eesel also offers a free trial so you can try it out before you buy.

Last, Pulsedesk is an all-in-one helpdesk that automates customer support. Using ChatGPT technology for rapid and consistent responses, Pulsedesk also includes a knowledge base for customer self-service, online chat and a client portal for customized account management. It can integrate with multiple software tools and can be installed on-premise with the same pricing, making it a good option for companies looking to reduce operational costs and improve customer satisfaction.