HelpBar

HelpBar is a search tool designed to work with SaaS apps. It lets people quickly find relevant help information, navigate to it and get answers powered by AI all within the app. That means self-serve support is more effective since people can find what they need without leaving the app.

HelpBar addresses the issue of help information scattered across different resources by centralizing them in one interface. It can integrate with a range of sources, including help centers, analytics tools and actions, to become a unified support center. People can use a keyboard shortcut (like Command + K) to search for answers, so they don't have to leave the app to find what they need.

HelpBar's features include:

• Universal search: Connect your help center and surface relevant content to users.
• AI answers: Get responses from all the content you've input for fast search.
• Navigation: Let users quickly navigate your app.
• Pinned content: Select specific items to always be visible.
• Actions: Run shortcuts or actions within the app.
• Targeting: Synchronize cohorts and data to target search and pinned content.
• Analytics: Get search and usage data through CSV, API and connected analytics tools.

HelpBar can help you cut support costs by letting people quickly find the help they need. It can also help you create power users by making navigation and learning easier. You can surface extra tools like Loom videos, Figma prototypes and more, keeping people engaged in the app.

It's easy to set up, with options to customize the look to match your app's branding and to integrate with different services. HelpBar is free to deploy, with no payment or credit card information required. Some features that might be available only in paid plans, but the core abilities are free.

HelpBar works with any web app, regardless of framework, and works on all modern browsers for Mac and PC users. It can be used to augment or replace existing in-app search. If you're already using search tools like Algolia, HelpBar offers another interface for searching and showing specific content without requiring engineering.

For developers, HelpBar offers a way to enhance the self-serve UX of their apps, making it a useful addition to the SaaS ecosystem.

Published on June 14, 2024