Question: How can I automate responses to repetitive customer inquiries in my team's chat app?

If you want to automate answers to common customer questions in your team's chat app, Ada is worth a look. It's an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-powered agents. Ada connects to existing knowledge bases and key business system data to deliver personalized answers, and it supports more than 50 languages and many communication channels, including websites, mobile apps, social media and phone. It's shown strong results, including a 2x increase in automated resolution rate and $2.7 million in annual cost savings.

Another option is QueryPal, which can help teams communicate better by answering common questions on the fly in Slack and Microsoft Teams. QueryPal connects to company documents to generate reports and answer questions using AI, and it has role-based access controls for security. It can be used in a variety of ways, including DevOps, Customer Success and Support Teams, so it's a good option if you want to improve internal communication efficiency in your team.

If you need something that works with live chat software like Intercom, Zendesk or HubSpot, check out My AskAI. The tool deflects up to 75% of support requests, so teams can spend more time on higher-priority work. It offers instant verified AI answers 24/7, customizable chatbots and support across multiple channels, so it's easy to cut support costs while keeping customers happy.

Last, ChatBot is a simple way to automate customer service without requiring any technical expertise. With its generative AI foundation, it can quickly provide accurate answers to customer questions. It can draw from multiple data sources and integrate with common tools, so businesses can handle up to 80% of customer inquiries and free up staff for more complex work.