xMatters

xMatters is a service reliability platform that helps DevOps, SREs and operations teams automate workflows, ensure infrastructure availability and deliver products at scale. It's designed to keep digital services up and running and to speed response times so businesses can keep running smoothly.

Some of the key features of xMatters include:

• Workflow Automation: No-code and low-code integrations let you build flexible workflows to proactively address problems, even during deployments.
• Frictionless On-Call: Manage on-call responsibilities with automated escalation to the right people, easy scheduling and rich alerts from anywhere.
• Adaptive Incident Management: Automate resolution, protect customers from outages and learn from each incident with an adaptive approach to incident management.
• Signal Intelligence: Filter and correlate alerts to reduce noise, set thresholds for notifications and provide context-rich alerts based on role or function.
• Actionable Analytics: Get insights into key metrics to identify inefficiencies and improve collaboration and productivity across engineering and operations teams.

xMatters is used across a variety of industries, including financial services, healthcare, retail, service providers and technology. It's particularly useful for teams that need to ensure service reliability, deploy with confidence and protect against service outages.

Customers have reported the following benefits:

• Viasat: 35% increase in software releases.
• Kellogg’s: 83% reduction in mean time to resolution (MTTR) and 92% reduction in resource costs.
• Major Utility Company: Integrated more than 50 internal tools into a single communications hub.

With xMatters, businesses can automate workflows, manage on-call responsibilities and improve incident response, resulting in faster resolution times and better customer experiences.

Pricing is not disclosed. However, you can request a demo to try the platform and discuss pricing with a sales representative.

Published on July 8, 2024