Question: Can you recommend a platform that helps manage on-call responsibilities and reduces mean time to resolution (MTTR)?

If you're looking for a service to handle on-call duties and lower mean time to resolution (MTTR), PagerDuty is a good option. It has a broad set of incident management, automation and customer service tools. With tools like AIOps to cut noise and speed up triage, automation for important work, and stakeholder communications for real-time updates, PagerDuty lets teams automate important work, consolidate software and lower incident response times.

Another good option is xMatters. The service reliability platform is geared for DevOps, SREs and operations teams. It automates workflows, handles on-call duties with automatic escalation and scheduling, and has adaptive incident management with automated resolution. xMatters also has signal intelligence for alert filtering and correlation, making it a good option for teams that want to keep services up and running while lowering MTTR.

Incident.io is an all-in-one incident management service that combines on-call duties, incident response and status pages. It consolidates alert sources, schedules, escalation procedures and automated workflows, including automated workflows in Slack. It's a good option for teams that want to reduce manual labor and improve post-incident analysis and follow-up with AI-powered insights.

If you prefer a more visual approach, Better Stack is a collection of tools for log collection, uptime monitoring and incident management. It collects logs from multiple sources, normalizes them and presents them on custom-designed dashboards. With automated on-call scheduling, actionable alerts and flexible escalation policies, Better Stack can help teams quickly identify and resolve downtime.