Case IQ

Case IQ is a comprehensive case management software designed to minimize risk and inefficiency in workplace investigations. It automates incident reporting and case management processes, enabling organizations to easily ingest and manage a wide range of incidents, including ethics and compliance matters, human resources issues, corporate fraud, security incidents, and health and safety incidents.

Some of the key features of Case IQ include:

• Multichannel Reporting: Intake incident reports via email, phone, web and other channels to ensure all employees have a way to report issues discreetly.
• Anonymous Reporting: Allow employees to report issues safely and securely, while complying with global privacy regulations.
• Configurable Intake Forms: Build forms with over 30 user-definable field types to gather the specific information required for each case.
• Advanced Analytics: Leverage award-winning business intelligence tools like Yellowfin BI to create dynamic dashboards, reports and real-time status updates.
• Automated Workflows: Streamline case management by automating tasks and setting reminders and timelines to keep cases on track.
• Summarization Copilot: Use generative AI to instantly summarize case details and generate comprehensive case reports, so investigators can focus on strategic work.

Case IQ is highly customizable to accommodate the unique workflows and needs of an organization. This flexibility ensures cases are resolved efficiently, incidents are responded to effectively, and data-informed decisions are made.

The platform is built with security and privacy in mind, with compliance to strict regulations such as HIPAA, PIPEDA, GLB and GDPR. It also undergoes annual third-party security audits to maintain SSAE SOC 2 Type II accreditation.

Case IQ is used by organizations of all sizes and types, including financial services, healthcare, education and government. It has been used by over 80,000 users to resolve over 5 million cases, protecting over 10 million lives.

For those interested in learning more, Case IQ offers demos and customer support to help get the most out of the platform.

Published on July 15, 2024