USU

USU offers a variety of AI-infused solutions to help customers optimize software and cloud costs, manage knowledge and improve IT operations. The platform can help customers cut software spending by up to 30% and deliver better customer service with more transparent, shared information.

USU offers a variety of tools and services to address different aspects of IT operations:

• Software Asset Management: Manage software assets from procurement to disposal to ensure cost-effective and compliant use.
• Customer Service Knowledge Management: Give teams access to reliable, up-to-date knowledge to answer customer questions and deliver support.
• FinOps: Manage hybrid IT infrastructure, track assets and ensure governance and compliance requirements are met.
• IT Service Management: Manage IT service processes from end to end to ensure flexibility and scalability.
• IT Monitoring: Monitor system landscapes, services and processes to ensure performance and detect potential problems.
• Digital Consulting: Customized business analysis and operation solutions.

USU's solutions are designed to be flexible, scalable and customizable to meet the unique needs of each customer. The platform also includes a customer success program to ensure active support to get the most value out of the investment.

USU doesn't reveal pricing for its solutions, but it offers a range of support options, including Professional, Extended and Managed, with different levels of access to support, knowledge hubs and review days.

USU is used in a range of industries and has won analyst plaudits for its "Ideal tool for hybrid IT environments" and "High ROI, strong features." Customers like Nespresso Germany and Swiss Post have reported benefits from USU solutions, including better knowledge management and service delivery.

The platform's AI abilities can help with asset discovery, license optimization and other aspects of IT asset management. USU offers resources like whitepapers and webinars to help customers adopt AI in their IT operations.

For more details on USU and its range of solutions, check out its website.

Published on July 9, 2024