SearchUnify is a unified cognitive platform that uses artificial intelligence and machine learning to improve enterprise search and customer service. It can provide personalized and proactive customer service by integrating disparate data silos so customers and employees can find answers more easily. It features intelligent cognitive search, real-time analytics and AI-powered applications that can be integrated with tools like Salesforce and Zendesk.
Another good option is Document360, an AI-powered knowledge base tool that helps you create, manage and get access to documentation more easily. It's got powerful search, rich analytics, AI-powered suggestions and workflows to automate documentation. It's highly customizable and can be integrated with more than 120 tools, so you can scale customer service without increasing support costs.
Helpshift offers an all-in-one customer service platform that combines self-service, conversational support and ticketing. It's got AI-powered tools like Self-Help AI, Language AI and Agent AI Copilot to help you improve customer support efficiency. The platform also has analytics and reporting tools to help you understand what's going on with customers and agents so you can optimize customer service.