Question: How can I improve my customer service team's knowledge and access to reliable information?

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SearchUnify

SearchUnify is a unified cognitive platform that uses artificial intelligence and machine learning to improve enterprise search and customer service. It can provide personalized and proactive customer service by integrating disparate data silos so customers and employees can find answers more easily. It features intelligent cognitive search, real-time analytics and AI-powered applications that can be integrated with tools like Salesforce and Zendesk.

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Document360

Another good option is Document360, an AI-powered knowledge base tool that helps you create, manage and get access to documentation more easily. It's got powerful search, rich analytics, AI-powered suggestions and workflows to automate documentation. It's highly customizable and can be integrated with more than 120 tools, so you can scale customer service without increasing support costs.

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Helpshift

Helpshift offers an all-in-one customer service platform that combines self-service, conversational support and ticketing. It's got AI-powered tools like Self-Help AI, Language AI and Agent AI Copilot to help you improve customer support efficiency. The platform also has analytics and reporting tools to help you understand what's going on with customers and agents so you can optimize customer service.

Additional AI Projects

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Stonly

Adaptive knowledge bases and AI-driven process automation cut resolution times and support tickets, enabling faster and more efficient customer service interactions.

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Ada

Automatically resolves over 70% of customer service requests with personalized, accurate, and safe answers, reducing operational costs and boosting customer satisfaction.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Glean

Provides trusted and personalized answers based on enterprise data, empowering teams with fast access to information and increasing productivity.

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Dashworks

Instantly access accurate answers from a unified knowledge base, securely connecting all company apps, websites, and documents without data indexing.

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Bloomfire

Leveraging AI, this platform indexes and summarizes content across formats, enabling exact phrase search and discovery, to unlock collective expertise.

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Threado

Get instant answers to internal knowledge queries with a real-time AI assistant that summarizes tickets and sources attributed responses.

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Tettra

Instantly responds to questions with AI-powered answers, routing unknown queries to subject matter experts, and keeps information up-to-date and authoritative.

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Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

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Guru

Connects all apps, docs, and chats to provide answers across collective knowledge, with personalized and contextualized results, in one place.

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Help.center

Provides immediate answers to customer questions through an AI-powered knowledge base and conversational chat widget, increasing customer satisfaction and self-service.

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AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

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AskJack

Instantly accesses and answers questions from multiple business apps and websites, breaking down knowledge silos and boosting productivity across organizations.

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Slite

Instantly find company information with AI-powered search, accessing accurate answers from multiple sources in seconds.

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Jochem

Instantly answers customer and employee questions within existing tool stacks, automating second-line support and continuously improving knowledge bases.

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Ariglad

Automates knowledge base article updates and generation from customer support tickets, freeing up teams' time and providing customers with accurate answers.

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Help Scout

Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.

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Wix Answers

Streamline customer service with a unified platform for efficient, flexible support operations.

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Twig

Generates accurate answers 2x faster, leveraging help articles, resolved tickets, and support channels, to improve customer response speed and quality.

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Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

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helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.