SolarWinds Service Desk Alternatives

Combines AI with ITSM to resolve issues faster, automating ticket classification, routing, and correlation, and offering self-service options with a knowledge base.
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Freshservice

If you're looking for a SolarWinds Service Desk alternative, Freshservice is a good option. It offers AI-powered automation for common questions and tasks, omnichannel support, IT service management and a CMDB for tracking hardware, software and SaaS in real time. Freshservice also integrates with a range of apps like Microsoft Teams and Slack, so it's a good option for anyone looking for a more comprehensive productivity boost.

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SysAid

Another good option is SysAid. The platform offers an AI-powered conversational chatbot to boost end-user satisfaction and automated ticket categorization and routing for agents. It also has advanced customization, service level management and Microsoft Teams integration, so it's a good option for IT teams that want to modernize operations and improve service delivery.

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InvGate

If you prefer a no-code option, InvGate has a flexible ticket management system, automated workflows and advanced dashboards for a more streamlined help desk experience. It also has powerful IT Asset Management abilities and an AI Hub for codeless automation and workflow improvements. InvGate is geared for midsize to large companies looking for modernized IT service management.

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Atera

Last, Atera has an all-in-one IT management platform that combines RMM, patch management and AI-powered ticketing. It can remotely monitor and manage unlimited devices, perform real-time network discovery and automate patch management. Atera's AI can summarize tickets and offer recommendations, and it's good for both internal IT teams and Managed Service Providers.

More Alternatives to SolarWinds Service Desk

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OptimumDesk

Automates up to 60% of user requests with AI-powered autonomous service delivery, freeing technicians to focus on complex tasks.

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Incident.io

Unifies incident management, on-call scheduling, and status pages, with automated workflows and AI-powered insights to ensure consistent and smooth response processes.

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Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

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Lakeside Software

Provides unified, real-time visibility across entire digital estates, enabling proactive IT and root cause analysis to improve employee experience and reduce downtime.

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Onepane

Dynamically maps business services for real-time monitoring, alerting, and automated root cause analysis to improve incident response and cloud management efficiency.

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Leena AI

Automates complex tasks across multiple applications, resolving service requests instantly, and eliminating repetitive tasks to boost employee productivity and efficiency.

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IT Complete

Automates IT and security management tasks, using AI to optimize management, and provides a broad range of solutions for all IT needs.

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Automation Anywhere

Combines AI, automation, and RPA to create custom agentic automations, speeding up the automation lifecycle and optimizing processes across multiple systems.

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N-able

Automates and streamlines IT management and security with remote monitoring, data protection, endpoint security, and cloud management tools for MSPs and IT teams.

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AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

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ServiceNow

Automate and optimize business processes across industries with AI-driven digital workflows, boosting productivity, efficiency, and customer satisfaction.

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Riverbed

Combines full-stack telemetry and AIOps to deliver exceptional digital experiences, automating remediation and providing deep IT environment insights.

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HaloITSM

Unifies IT service desk operations with AI-powered tools, automating workflows and boosting productivity and customer satisfaction.

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tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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TeamDynamix

Unifies ITSM, ESM, and PPM into one platform, enabling no-code workflow automation, integration, and project management across the enterprise.

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inFeedo

Engage and enable workforces with continuous listening, AI feedback resolution, and instant employee support, improving talent retention and HR productivity.

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Gaspar

Automates employee help desk tasks, resolving issues in seconds, and optimizes knowledge management, freeing up IT teams from mundane tasks.

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USU

Optimizes software and cloud costs, manages knowledge, and improves IT operations, cutting software spending by up to 30% and enhancing customer service.

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xMatters

Automate workflows, ensure infrastructure availability, and deliver products at scale with no-code/low-code integrations, frictionless on-call management, and adaptive incident response.

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BigPanda

Correlates and enriches alert data with AI analysis to improve service availability, turning noise into actionable alerts for faster incident detection and resolution.