Question: Can you recommend a cloud-based platform that integrates IT asset management with service desk capabilities?

If you're looking for a cloud-based platform that combines IT asset management with service desk functionality, SolarWinds Service Desk is a great option. The platform includes a full range of modules for incident, problem, release and change management, as well as IT Asset Management that covers full lifecycle management and audit history. It also includes a service catalog for automating processes and approvals, integrates with many applications, and offers customizable reports for operational insights and customer satisfaction scoring.

Another top contender is InvGate, a no-code Service Management and Asset Management platform. InvGate streamlines IT Service Management with dynamic ticket management, automated workflows and advanced dashboards. It also has powerful IT Asset Management features, including tracking device ownership, software licenses and building a CMDB. The AI Hub enables service delivery through code-free automation and AI-powered workflows, making it a good fit for midsize and large organizations looking to transform their IT service management and asset management.

For a more streamlined IT help desk, Freshservice uses AI-powered automation to boost productivity and overcome common IT service management challenges. It includes real-time tracking of hardware, software and SaaS in an auto-updating CMDB and integrates with tools like Microsoft Teams, Slack and Zoom. Freshservice offers a unified platform to eliminate repetitive tasks and boost employee and customer satisfaction, and you can try its features with a 14-day free trial.